Privacy Policy

Jardins de Toumana, Z.T. Djerba Midoun, 4116, Tunisia.

Contact: reservation@toumana.com - +216 75 757 187.

When you fill in a form (booking, table request, contact) we collect the information you provide:

• Name
• Email address
• Phone number
• Request details (dates, number of guests, message)

Automatically, for security and to keep the site running, we record your IP address, device and browser type, and your approximate city and country (derived from the IP address, never your GPS location).

• Handle your booking or request and get back to you
• Prevent spam and fraudulent submissions
• Send you, where relevant, offers and news from the hotel (you can unsubscribe at any time)
• Produce visit and booking statistics
• Improve our service and the quality of the site

We process this data to fulfil your booking request and under our legitimate interest in securing the site and preventing abuse. When you sign up to our newsletter, or accept the audience measurement described below, processing rests on your consent, which you may withdraw at any time. We do not ask for your GPS location and do not use advertising tracking.

We do not sell or rent your data. It may be processed by our technical providers strictly to run the site: hosting, the booking management system, and an internal notification service. These providers use your data only for those purposes. The technical provider operating the site may additionally use aggregated, anonymised data that cannot identify you, for statistics and to improve its services.

If you open the online chat assistant, the messages you write there are sent to the service that runs it, published by LOGFILE STUDIO, in order to answer you and, if you ask for it, to pass your request to the hotel. Do not enter sensitive data or card numbers there.

We use a strictly necessary cookie to remember your language preference.

With your consent only, given in the banner shown when you arrive on the site, we also use:

• Google Analytics, to measure site traffic (pages viewed, where visits come from)
• Microsoft Clarity, to see in an anonymised way how pages are used, so we can spot what makes navigation harder

Neither loads until you click "Accept" in the banner, and no advertising cookies are set. You can change your choice at any time by clearing this site's data in your browser.

A booking or contact request that goes no further: 3 years from our last exchange with you, then deletion or anonymisation. Traffic statistics, if you accepted them, are kept for 14 months at most at Google.

You can request access to, correction or deletion of your data, or object to its processing. Write to reservation@toumana.com. Under Tunisian law you may also contact the National Authority for the Protection of Personal Data (INPDP).